BT broadband and Sport from £1 a month for 3 months. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. Solved: I have been a BT broadband customer for about a year. From speeding up your internet connection to managing your account and billing. 3. Received my router but am not to plug in until text message. Reading the posts above, it sounds like many others have had the same problem as me. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. I've tried emailing to voice my issues 3 times but never recieve a reply back and have also tried their twitter with no luck. With fibre all the way to your home, no copper cables. Checkout now. BT Activation issues; Options. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. Openreach deal with all providers apart from Virgin Media, who have their own. The phone line service was fully working and the PON light was solid green and Phone 1 was green. We moved from Sky to BT after they failed to activate our broadband. Get help Getting started When will my broadband be activated? If an engineer installed your service, it's ready to use straight away unless extra work is needed at the exchange. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. My equipment (HH4) and activation email arrived on 16th September to say everything was ready to go. . Set up or manage your direct debit. Upgrade to Complete Wi-Fi. Hi there, I was due to have my infinity broadband activated today (25th Jan). Changed my broadband over from Sky to BT, sky worked fine. Activation date given 15th December. If we can’t activate your broadband remotely, we’ll book an engineer to install your line. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. Power light is orange. Attempt to phone BT to report that the line is still not active. It has fibre to home. . We ordered the BT infinity 1 package. Ok, ofcourse no broadband next day call " sorry our system shows Yo. If you don’t want to set up your move online, you can also contact them over the phone by calling the BT moving home team on 0800 783 0235. . Vodafone is terrible at communicating updates to the customer. It goes up to 25x faster than our standard fibre. g. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. Since then there has been a series of problems including routing errors, cable work. Stay on the screen with the 6-digit code while you grab your phone or. The Openreach database is primarily attatched to a phone number, that is their USO. Pay only £1/month for the first three months of your broadband and TV package, then just £50. We’ll tell you how we’ll activate. This was closely followed by Stockon-on-Tees, with a download speed of 166. Go to solution. Get help with your BT broadband. Or take a look at one of our videos. BT customer service, truly dreadful. Our telephone and broadband line were set to be activated on Friday 29th August but were not activated due to problems encountered on BT's side during the process. 31-08-2021 1:10 PM. I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. Annual price changes and terms apply. Automatic Compensation. Find out call charges and balance. The BT TV Box Pro is sold as part of a 24 month contract through BT. 2. With BT Service Status you can check your BT Broadband, Landline or TV is working. BT add on. Come Tuesday morning, my phone line was working and had been swapped but the smart. I work with the guys who manage the activation journey, so should be able to find what's going on. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League,. Contact us. I ordered BT Infinity and a phone line back in december 2013, the activation date was the 14th January, the engineer turned up on time a set abou. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. If that fails, feel free to email me at tv. . I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. this Black Friday. We have had FTTP for about 4 years for broadband but were only switched to Digital Voice a few weeks ago. The bug, which impacts users nationwide, has been confirmed by BT and a fix is coming this month. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. UK BT or EE subscribers only. My broadband and phone was supposed to activate 4th April. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. Sign in to discovery+ on a BT TV device. First of all apologies for the long post but here goes. 5cm in size. Business; Find a store Network Status Checker Mobile Mobile PhonesHello I'm sorry to hear you have cancelled your order. You should be able to contact BT via this page here: Contact BT | Call us or chat online | BT Help. I hope this is the right forum area - apologies if not. Prices and TNT Sports content subject to change at any time. 76 - 02/12/2020. I called bt again and was promised it would be on by. First, let us know you're moving. Never had issues before (with Plusnet or BT before that). The phone number will not show on the checker as it does not come over copper. You may need to use the. I followed the steps that came with the equipment, but th. I too am having similar problems as a new customer mainly with lack of help from customer services and problems with not being able to contact openreach direct. Re: FTTP Activation Problems (wrong serial number?) all the FTTP problems are dealt with the FTTP TEAM 08005874787. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. So I assumed that the problem had been fixed. Installation of a landline and broadband installation takes approximately 14 days. Thank you for any help. BT customer service phone numbers (broadband, mobile or phone line) problems. Check the broadband cable. Yes. . This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I was watching a Twitch stream at the time it went down. Your options. I'm sorry if you're having problems setting up the BT Sport on your EE service. You can easily connect the hub yourself. Transferred to technical team, and prompty cut off. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. Once you have activated your BT ID, you'll be able to see your bills, usage, products and extras online. Then nothing. 24 month contract. That is where your problem started. BT. Internet is currently two days late. Re: Switching from Sky to BT - issues that I wasn't aware of. Hi. See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more. Call us at least 3 weeks before, and we'll get broadband set up at your new place for free - even if we need to send an engineer. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. The best way to ha. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Ope. 24 month contract. You have had too many unsuccessful attempts to login. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. Activation was set to be on the 19th. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Hello Louise_E Many thanks for the stock reply. TV & BT Sport problem Login & BT ID issue Chat now. Following moving to a new house, I signed up to BT broadband in June 2018 on the basis of receiving a £130 reward card. I ordered BT fiber broadband with digital voice on 12th May with an activation date of 20th May. Security. I installed the new hub and after switchover, I used the free BT Digital Adapter to connect the base unit for our old phones and this worked well. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. Broadband speeds There are simple ways you can boost performance and get the best from your broadband. Feel your pain and even tho my service hasn't even started I'm getting second thoughts already. Track your order and delivery. Thanks for confirming the process you're following. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. I ordered BT fibre broadband on 21st October, I was told my activation date would be 4th November. Since then,. 00 per month for months1-3 £40. Edit - No issues listed on the service status page. Skip Navigation. My Profile. Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). I'm not. g. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. BT advised my broadband should have been activated on the 31st of May and that they would be in touch to let me know when everything was ready. All four TNT Sports channels, £1/month for three months. . 20-02-2023 04:51 PM. I am going through the usual problems with Openreach and activating my broadband. Check the other lights in the silver bar at the bottom of the Hub and see the icons table below. Activate and manage your inclusive extras, like online security, free BT Wi-Fi and cloud storage. 8 up, which is consistent with past results. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. You can easily connect the hub yourself. 1. If you fail to activate your card within this period, the card will be cancelled, and you will not be able to access the funds. We moved into a new build and were meant to have fibre broadband provided by Vodafone as we used them the last 4 years. . £100 BT Reward Card 171123. If you run into difficulties or have a question about BT’s products and services, join our community and. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. . How do I know if my BT Broadband is activated? On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight. On 17/06 BT support team told me that there is a glitch in the orde. 15th December old BT broadband line disconnected. Choose one of our great value broadband packages. BT however has failed too, our landline is working but our broadband is not. However I hooked everything up so it was ready as soon as it was active and low and behold I am c. Re: Activation Date/BT already a nightmare. . Hi all, I have a new build property. We are so annoyed. Prime Video is available on all current 4K recordable, recordable and non-recordable TV boxes. Great all round service from BT and Sky. Free P&P and no upfront costs. BT Fibre broadband / Broadband Activation Issues; Options. It's time. Plusnet charges £49. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Its no use phoning as I am just pass from dept. Pay only £1/month for the first three months, then just £18/month thereafter. Home phone including Digital Voice; BT Mobile; Email. . I ordered broadband at the end of June with an activation date of July 11. Broadband activation issues and poor. performance and network issues,. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. Downdetector only reports an incident when the number of problem reports is significantly higher than the. A further five days will be needed to connect your broadband. . Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2022. I had an activation date of Apr 26th, but there is no connection. I ordered BT fibre broadband to my new address on 5/7/23. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;I ordered a SIM on Sunday. Activation has not worked. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. TV Content including BT Sport. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. However by restarting the O. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. BT are supposed to activate my home broadband on 15/06 . BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. Hello, I changed my broadband from Fibre 1 to Fibre with BT Halo 3 and turned off landline. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Hello I switched yesterday from Now broadband to BT fibre broadband. I know Sky was connected in the house previously. But BT keep telling me there is a fault externally (Openreach)that need to fix and delay my activation (supposed be on 30Mar), in 48hrs/end of this. When I pressed the Activate button, after a few minutes the screen displayed a message saying this would take some time and to try later. When I click on the email link 'activate your BT ID now' it takes me to a page that say -Simply log into My BT and navigate to the ‘TV and Sport’ section under ‘Your products’. The only place to watch the UEFA Champions League, UEFA Europa League and UEFA Europa Conference games in addition to Premier League matches, Premiership Rugby and access to Eurosport 1 and 2 and discovery+. It is now the 22/03 and I still cant activate it. - we're still waiting to activate your broadband. Options. Blue Light. But she decided to move to BT Fibre 1. New 24-month BT Broadband and BT TV contracts required. Reading the posts above, it sounds like many others have had the same problem as me. Zen to solve that put the phone line through. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. Find a hotspot and learn how to connect your devices. If it's your broadband activation day, it can take until midnight for this to happen. . It seems like there may be an issue with this from the post you've added on. Learn about BT Sport, available with Broadband. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. Without a working phone line, it would not be possible to do the work in the cabinet, as the line is needed to complete the commissioning checks. If you’ve got one of these, try these checks. Flexible and affordable sim only deals with no contract. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. Home setup, Wi-Fi & network discussions. If you're setting up your Smart Hub 2 and Hybrid Connect device: If your Smart Hub 2 is already up and running: You'll get all the help you need to connect your device by clicking the button below: Hybrid Connect user guide. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. We waited but the broa. We set up the hub and waited all day,. If there are no lights, check the power cable is in firmly, and connected to the mains. For packages which include TNT Sports, Virgin Media also provides access to Eurosport and Discovery Channel linear channels. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. . I spoke with an online help advisor who told me he had escalated the issue to the technical team and it would be fixed in 5 working days. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. . 900 Mbps Upload + Download. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. Broadband Extras & Apps from BT. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during a home move). Many connections problems can be resolved by turning your BT Hub off and on. Press the Power button on the back until all the lights go off and wait for 5 minutes. Cue several months of waiting. Home phone including Digital Voice; BT. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. I am currently in the process of switching from BT to Sky. Openreach are now saying that there is an. Bills & Packages;Hi Recently I ordered broadband from Bt (4 times actually, 3 were cancelled). 1. BT. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. My activation date was Friday 28th (yesterday). We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. Scam Alert: Caller purporting to be from BT, asking you to download an app to screen share - 22/01/2021. You can then manage your BT TV account and change your Netflix plan. If you haven’t got an account click the ‘Sign up’ button. He gives me a router to take home and I cancel with BT. Find out how to activate your SIM, fix common problems and get the most out of your phoneGot total broadband and phone installed yesterday, engineer came round, fixed the line, postie turned up with the hub. You should receive an email or text from us when it’s activated. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. Openreach are short of staff this time of the year, with people on leave. Just signed up to Infinity coming over from Sky regular Broadband. 50 cheaper per month. That is where your problem started. Check BT availability. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I am without a landline and broadband for the. Get help and track your orders. Email;Full fibre 500 activation. Provided the commissioning test passes, you will be told that your service is now active. You can then return and watch NOW on your BT TV Box as. @Sue_7. If you're watching on a BT TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. Some providers also offer a longer cooling-off period. When the service starts. LukeH2022. However, my new flat doesn't have the hub for Virgin Media. Every time I am told to. So, reading other posts, I am not alone with my recent activation issues. Hello, Me and mother currently have not recieved internet for an entire month. Welcome to this user forum for BT Retail phone and broadband customers. He gives me a router to take home and I cancel with BT. com & Community; Broadband. My activation date was yesterday. Compensation is paid for delayed installations, delayed repairs, and missed engineer visits. 95 setup cost depending on the package. More options. Ensure that your BT Business Broadband service activation date has passed. You need to prove this by taking it apart, and plugging a microfilter into the "real" test socket as shown on this picture. I called again today, waited more than 30 mins to talk to someone. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. Get 3 months free broadband. ? I ordered a 24meg package (line rental + broadband) Everything was confirmed, activation date and engineer visit date set Two days before engineer visit, I receive a ph. Every time I am told to. We were told we couldn't add TV services until the phone and broadband were activated. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. There have been a number of recent posts about this, which are still unresolved. TalkTalk. I did a speed test right after I got the confirmation text earlier today. - View the status of a broadband of landline fault - Divert calls to another number whilst your line is being repaired - Re-arrange an engineer appointment to fix a landline Back to top Step 2. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. Again, that never happened. On 17/06 BT support team told me that there is a glitch in the orde. More options. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Once your broadband is up and running, just go to My BT and log in with your My BT details. I. One email in the morning to confirm that im being connected. 15th December old BT broadband line disconnected. 0. apps@bt. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. YouView from BT; BT Sport on TV, Online player or App;. I ordered a bt package on the 9th of february and have had my orders cancelled 6 times, i have had to call everyday to check that the a new order has been accepted, i was promised my bt broadband activation date for the 28th of february but the day before they cancelled my order again, the customer. Stay on the screen with the 6-digit code while you grab your phone or. Re: Broadband Activation Delayed - Latest. Chat is available between 7am and 10:45pm, 7 days a week. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. Every time I am told to. . Now you can prioritise your online traffic for working from home, and to turbo-charge your gaming. . Then after that, pushed to the 27th. Re: BT FTTH (fibre-only) activation problem [ re: Gal12 ] [ link to this post ] FTTH needs two visits - first installs the fibre to the outside of the property, the second will run the fibre from the outside to the location where you wanted the fibre modem installed and they will bring that bit of hardware with them. BT TV is only available to broadband. Joining BT from another service provider? You can connect your devices to use Hybrid Connect, but don't plug your. 2) If Fault not fixed until 5 November, clock starts ticking 2 working days after fault reported on 28 Oct, so from 31 Oct - 5 days x £8 (plus £8 as not fixed by 30 Oct) = £48. Pay nothing until Spring 2024. If it is, troubleshoot your broadband or call us at 0800 800 150. BT Total broadband. I ordered broadband and it was due to be activated with an engineer visit on the 7th. Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. I ordered ultrafast fibre 1 on the 22 of October. Hello I'm sorry to hear about this experience, I completely understand your frustration. As of the 1st June 2023, BritBox is no longer available to purchase on BT TV as a monthly rolling add-on. £9. So I signed up to BT infinity, as BT have all the lines. Never had issues before (with Plusnet or BT before that).